Refund policy
Refund & Return Policy
Returns
We accept returns on eligible items within 30 days of the original purchase date. To qualify for a return, items must meet the following conditions:
- Unworn, unwashed, and in original condition
- All original tags attached
- Free from stains, odors, or damage
Items that do not meet these criteria may be denied.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Underwear, swimwear, and intimate apparel
- Clearance or marked “Final Sale” items
- Gift cards
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping charges are non-refundable, unless the item was defective or incorrect.
Exchanges
We offer exchanges for items of equal value, subject to availability. If you wish to exchange:
- Contact us before sending your item back
- If the desired item is unavailable, a refund or store credit will be issued instead
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Notify us within 7 days of delivery
- Provide photos and order details
- We will cover return shipping and provide a replacement or full refund
Return Process
To initiate a return:
- Contact our customer service team with your order number
- Receive return instructions and shipping details
- Ship the item back using a trackable method
Customers are responsible for return shipping costs unless the return is due to our error.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue persists, reach out to us for assistance